Customer Charter

The UAE General Civil Aviation Authority is keen to achieve excellence in service provision that not only attains your satisfaction but also exceeds your expectations.

OUR COMMITMENT TO YOU

We will treat you with courtesy, respect, and a smile
You Will receive high standards and fair service
We Will cater to your needs professionally and to the best of our ability
We will provide our services through a helpful and knowledgeable team that is understanding and capable of answering your questions
We Will provide you with service requirements, realistic expectations, and completion times for each service
You Will be attended to in a timely manner
We will reduce the number of steps required to complete a service in the easiest and most efficient manner
We will provide you with accurate information and error-free service
We Will provide you with a multi-channel service and ensure that we serve at your convenience, whenever possible

YOUR COMMITMENT TO US

Appreciate efforts of the staff members at your service and treat them with mutual respect
Provide identification documents when requested
Provide the supporting documents required to complete a service
Inform us immediately of any changes to the information provided or in case of error
Inform us immediately of any changes that may affect service provision
Respond in a timely manner to queries of staff to ensure timely service and quality