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GCAASecuringthesky 
Achievements

Title ISO 20000:2005 ITSM Certification
Date 01-Dec-2012
Start Date 01-Dec-2012, 00:00
End Time 01-Dec-2012, 00:00
Location Dubai
Details

GCAA IT strives to provide best services to its customers in accordance with international standards and best practices. ISO 20000 is the standard against which organizations are assessed for their IT Service Management System and can be awarded with certificate in case of 100% compliance.

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

GCAA IT is 100% compliant to this international standard and has been awarded with the certificate in December 2010.






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